A ready-to-import n8n workflow that answers tickets, looks up order status, issues refunds within policy, and escalates cleanly to a human when it's out of its depth. Built on GPT-4 with a retrieval layer wired to your knowledge base.
Full n8n workflow, ready to import
Retrieval layer pre-wired for your docs
Built-in escalation-to-human handoff
Free updates for 12 months
Formatn8n JSON + docs
File size1.2 MB
SupportEmail · 24h
This blueprint was built for support teams who want an agent that resolves the routine 70% of tickets without touching the tricky 30%. Every node is documented, and the escalation logic is intentionally conservative — it hands off early rather than guessing.
Includes a companion guide covering how to connect your own knowledge base, tune the refund policy limits, and monitor the agent's decisions in production.
Import the JSON into n8n, connect your OpenAI key, point the retrieval node at your knowledge base, and set your refund policy thresholds. Most teams are live within an afternoon.
"Cut our first-response time in half in the first week." — verified buyer. Average rating 4.9 out of 5 across 214 reviews.
